Q.
What if I have a question or need information?
A. If you have a question or need information not included in our Frequently
Asked Questions section, you can e-mail us at info@21stcenturyorganics.com.
We try to answer all inquiries within
48 hours, but please be aware
that we get 1000's of emails a day, so don't rely on a single email.
We also have live chat operators during certain hours.
Q. How secure is shopping online with you?
A. Our site processes all sensitive financial data keyed into a browser
via a "secure socket layer" or SSL, with 128bit encryption,
which is the highest industry standard for encrypting transmitted data.
Your financial information is stored behind a second firewall on a separate
server dedicated solely to that purpose. Once through the firewall,
the data is further protected by security protocols requiring a Login
ID and Password to access. Security is a top priority with us and we
will do our utmost to ensure the security and privacy of your data.
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Q. Do I have to pay shipping?
A. We do charge shipping for orders under $20 domestically (within the
US), or for non-standard shipping (i.e. express), or for international
shipments. Our rates our calculated by the USPS system or the UPS system,
so for prices to destinations please refer to the USPS or UPS rate sheet.
Product weights are available upon request if calculating postage for
yourself.
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Q. Do you ship
overseas?
A. We ship to every country in the world.
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Q. What about shipping to APO/FPO addresses?
A. Yes, we do ship to APO/FPO addresses. However, due to restrictions
at those postal facilities, we can not offer Express shipping to these
locations or package tracking. Please allow 1-6 weeks for delivery.
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Q. How soon will I receive my order?
A. Processing time for in-stock items is usually 1 business day. Standard
delivery is averaging 3-5 business days; priority shipping is 2-3 days,
and express delivery is 1-2 business days. Delivery times do not include
processing time. If the item is not in stock, you will receive an email
to inform you.
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Q. How will my order ship?
A. Service provider is the USPS, or UPS. When your order ships, you
will receive an email that includes a USPS or UPS tracking number if
applicable. For more information about shipping, please check the USPS
or UPS web site.
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Q.
What if I want to return an item?
A. Refunds are made under certain circumstances within 30 days of purchase,
and may be subject to a restocking fee. Please do not return product
you have mostly used. You must email sales@21stcenturyorganics.com and
request a return authorization. Without an RA, your return will not
get processed. Shipping fees are non-refundable. We
are always happy to exchange product. Please be aware that you will
be responsible for return shipping charges. Also, please understand
that there are no refunds on AQUA SILK as the product is very expensive
to produce, is safe and works for everyone, and does not travel well,
so cannot be reshipped / returned.
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Q. How do I place an order online?
A. First, you will need to locate the item you wish to purchase. Click
'Add to Cart' after choosing a quantity. You will be presented with
a confirmation page. From here you may continue shopping or checkout
and pay for your order.
ORDERING
BY PHONE is easy. Simply call our sales department at 877-247-7697 and
give us the order details. It helps to write out a checklist of the
info you will need to give and the products you want.
You
will need to provide: name as it appears on card, card number and expiration
date, cvs number, card billing address, phone number, e-mail address,
and the list of items and quantities of each that you are ordering.
You must own the credit card and the card billing shipping address must
MATCH filed copy.
ORDERING
BY MAILING in a money order, personal/business/cashier's check or cash
along with our printable order form is also an option. If you are paying
by check, please be aware that we must wait for the check to clear.
Please
make checks and money orders payable to '21st Century Organics.' If
you really must send cash, it is best sent by registered mail.
We do not do C.O.D.
orders of any sort.
INTERNATIONAL
ORDERS. If you are ordering from another country (not the United States),
you can pay by credit card or you also can choose to mail your order
to us with an International Money Order drawn in United States Dollars
(payable to '21st Century Organics'). If you are using a credit card,
you MUST own the card and we must ship to you at the card's billing
address, or to your name at your preauthorized alternate address. WE
WILL NOT SHIP TO ANY NAME OTHER THAN THE NAME ON THE CREDIT CARD; PLEASE
DO NOT SUBMIT ORDERS WITH BILLING AND SHIPPING INFO THAT DOES NOT MATCH.
You also
can choose to pay by bank draft or bank wire. Please ask us for details
on this payment option.
All orders subject
to verification of product availability, prices and payment.
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21st Century Organics
Disclaimer: All product information and articles provided are for informational purposes only. The information listed about the products on this website have not been evaluated by the Food and Drug Administration, are not to be taken as professional advice, and should be used only as a guideline for working with your physician. You must read all product packaging carefully.
